Q: How long will it take for a package to arrive?

Shipping is as follows: Orders are packed and shipped within 2 to 4 business days from receipt of payment. Priority mail takes approximately 2 to 3 business days to arrive once shipped--depending on your distance from Jamaica. First Class Mail takes approximately 4 to 5 business days to arrive once shipped--depending on your distance from Jamaica. USPS Priority Mail: You should receive your order within 2 to 4 business days from receipt of payment USPS First Class Mail: You should receive your order within 7 to 9 business days from receipt of payment Our business days are Monday through Friday.

Question 1

What are your business hours?

Accepted Answer

Monday - Thursday: 8:30am - 6:30pm EST
Friday: 9:30am - 5:00pm EST
 
Whenever our business office is closed you can always place orders online 24 hours a day, 7 days a week.
Business Office Phone: (876) 532-6395
If the answering machine picks up during business hours, we are probably making soap... so please call again!
 
If you have placed a pick-up order you will be contacted when it is available. Pick-up times are during our Business Office hours of operation.

Question 2

How long will it take for a package to arrive?

Accepted Answer

Shipping is as follows:
​
Orders are packed and shipped within 2 to 4 business days from receipt of payment.
Priority mail takes approximately 2 to 3 business days to arrive once shipped--depending on your distance from Jamaica.
First Class Mail takes approximately 4 to 5 business days to arrive once shipped--depending on your distance from Jamaica.
​
USPS Priority Mail: You should receive your order within 2 to 4 business days from receipt of payment  
USPS First Class Mail: You should receive your order within 7 to 9 business days from receipt of payment  
Our business days are Monday through Friday.

Question 3

What if a product arrives damaged or broken?

Accepted Answer

We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled. 
 
If you have received a product that arrived damaged or broken, please contact our business office so that we can remedy the situation. Your satisfaction is our goal.
Contact us during business hours by phone (876) 532-6395 send us an email.

faq

Frequently asked questions

What are your business hours?

How long will it take for a package to arrive?

What if a product arrives damaged or broken?